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Shipping and Returns Policy - Grounded And Free

Shipping and Customs:

At Grounded And Free, we ensure your treasures reach you wherever you are in the world. We partner with trusted carriers like UPS, FedEx, EMS, or DHL for global deliveries, with special arrangements for our valued customers in Russia.

Since each item is meticulously crafted just for you, infused with personalised energy and blessings, please allow 3-5 days for processing before shipping. Delivery typically takes between one to two weeks, barring any unexpected transit delays. Note that shipments to Russia may involve special procedures, which will be communicated separately.

Customs regulations vary by country, and any applicable duties at the port of entry are the buyer's responsibility. However, we're delighted to share that orders from Russia, Belarus, Armenia, Kazakhstan, and Kyrgyzstan incur no customs duties.

Return, Exchange, and Refund Policy:

Your satisfaction is our top priority at Grounded And Free. Each handcrafted piece is designed to bring you happiness, self-love, and positivity. While we strive for perfection, if for any reason you're not delighted with your purchase, we offer hassle-free exchanges or refunds.

In the rare event that an item doesn't meet your expectations or differs from its description, we'll gladly facilitate an exchange or refund within 30 days of purchase. Refunds are processed promptly, typically within three days of receiving your returned item or approving your refund request.

Here are some important points to remember:

  • Defective items: If an item is defective or not as described, we'll cover the return shipping costs and promptly send you a replacement.
  • Change of mind: If you simply change your mind, we'll refund the remaining amount after deducting a $35 handling fee per item, plus shipping costs.
  • All exchange and return requests must be made within 30 days of purchase, and items must be unused.